Refund policy

At Urrban Vault, we strive to deliver high-quality products and a smooth shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return if:

The item is damaged, defective, or incorrect.
The return request is raised within 7 days of delivery.
The item is unused, in original packaging, and in the same condition as received.

2. Non-Returnable Items

The following items are not eligible for return:

Used or worn products
Items without original packaging or tags
Products marked as “Final Sale” or “Non-returnable”

3. Return Process

To initiate a return:

Email us at support@urrbanvault.in
Mention your Order ID and reason for return
Attach images/videos as proof (if damaged/defective)

Our team will review your request within 24–48 hours and guide you with the next steps.

4. Refund Policy

Once your return is received and inspected, we will notify you of approval/rejection.
If approved, your refund will be processed within 5–7 business days.
Refunds will be credited to your original payment method.

5. Replacement Policy

If you receive a defective or wrong item, we offer a free replacement.
Replacement is subject to product availability.

6. Return Shipping

If the return is due to our error (damaged/wrong product), we will bear the shipping cost.
For other reasons, the customer may be responsible for return shipping charges.