Shipping policy
Thank you for shopping with Urrban Vault. We are committed to delivering your orders quickly and safely.
1. Order Processing Time
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All orders are processed within 1–3 business days after confirmation.
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Orders are not processed or shipped on Sundays or public holidays.
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You will receive a confirmation email once your order has been placed.
2. Shipping Time
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Estimated delivery time: 5–10 business days across India.
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Delivery timelines may vary depending on your location and courier availability.
3. Shipping Charges
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We offer Free Shipping on most orders across India.
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Any applicable shipping charges will be clearly displayed at checkout.
4. Order Tracking
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Once your order is shipped, you will receive a tracking ID via email or SMS.
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You can track your order using the provided tracking link.
5. Delays in Delivery
While we aim to deliver on time, delays may occur due to:
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High order volumes
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Weather conditions
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Courier service issues
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Unforeseen circumstances
Urrban Vault is not liable for delays caused by third-party logistics partners.
6. Incorrect Address
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Please ensure your shipping address is correct at checkout.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
7. Failed Delivery Attempts
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If delivery fails due to unavailability or incorrect details, the courier may attempt redelivery.
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Additional charges may apply in such cases.
8. Damaged or Lost Packages
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If your order arrives damaged, please contact us within 48 hours of delivery.
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In case of lost packages, we will coordinate with the courier to resolve the issue.
9. Contact Us
If you have any questions regarding shipping, feel free to contact us:
Urrban Vault reserves the right to update this Shipping Policy at any time without prior notice.